Fizzer,
Here is the worst example of a stuck tournament that I'm aware of. It is the original subject of this thread.
The tournament is at:
http://warlight.net/App.aspx?TournamentID=511
This tournament was started by user Hollow with a never boot feature. The tournament was started on August 12, well before, I believe, you launched the warning feature that prompts users to think twice before joining a game or tournament with a "never boot" setting.
The stuck game, holding up the entire tournament, is here:
http://warlight.net/App.aspx?TournamentID=511
In this particular game, one user, a Mary Elizabeth McGlynn ("MEM"), has clearly left Warlight. She/he (I'll assume "she") has been inactive for over six weeks, which is also about the amount of time that the game (and therefore the tourney) have been stuck. Now, the members of the other team (FBG-Smokedpears and FBG-This Guy) waited a reasonable time, then (I assume) voted to boot MEM, and asked her teammate, Alexander the Great, to vote to boot also, which would resolve the entire problem and allow the game and the tournament to advance.
As you'll see if you check the game chat, Alexander not only refused to cooperate, but taunted the team making the request, in what looks to me like a violation of the Terms of Service that you have adopted for the site. Alexander is a currently active Warlight user.
So there you have it. One user is deliberately obstructing the advancement of an entire tournament. Why? We don't know, but from the game chat in question, it sure doesn't look like there's any good reason for his actions. Meanwhile, MEM is rather obviously gone.
I submit this tournament as an example of a situation that
(a) you ought to consider intervening in and fixing, because it involves a user (Alexander the Great) who is rather clearly acting against the interests of the Warlight community; and
(b) supports the adoption of a mechanism whereby people in OLDER stuck games could e-mail you or post here or whatever you prefer and ask you to unstick their games. It doesn't have to be a Uservoice feature, it doesn't have to be a huge production, it doesn't have to violate anyone's intent, and it doesn't have to apply to newer games where everyone received the new warning that you created in November about the "never boot" feature - - it's just a way to make the game more user-friendly.
So, just to be clear, this particular tournament should be fixed because its delay results from a violation of the TOS of the site. It is also a good example that supports what I'm discussing in this thread, namely, the need for a general scheme to resolve older stuck games.
Thanks for your time.